Shipping Policy

COVID-19 UPDATE

SHIPPING: We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with Australia Post. 

RETURNS: Our returns window is set to 30 days. Please allow 3 business days after we receive your original items before reaching out to our team.

Our customers and our team remain our top priority. We will continue to update our website if any delays are expected.

FREE SHIPPING when you spend over $100.

Delivery Time

We aim to have all Australian orders shipped the same day if placed before 3 pm (AEST). We use Australia Post so please allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days. 

If you have not received your items within 4 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.