Returns

COVID-19 UPDATE

SHIPPING: We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with Australia Post. 

RETURNS: Our returns window is set to 30 days. Please allow 3 business days after we receive your original items before reaching out to our team.

Our customers and our team remain our top priority. We will continue to update our website if any delays are expected.


RETURNS INFORMATION

  • Items can be returned within 30 days of delivery for an exchange (Australian customers only), gift card or refund. This includes sale items.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools).
  • All swimwear returns must have their hygiene seal intact.
  • We process all Australian returns within 2 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please email nbdepartmentstore@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • If you have paid original postage to receive your order and a return is made then this is non-refundable.
  • Customers are required to pay for their return shipping costs.
 


REFUNDS

  • Refunds are offered on all orders. 
  • Depending on your payment method the funds may take 2-3 business days to clear back into your account.
  • All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit and card/PayPal/AfterPay then your store credit will be re-issued and your payment refunded.
 


STORE CREDIT

  • Store credit is issued via Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
  • Gift Cards cannot be refunded.
 


REFUNDS WITH AFTERPAY

  • When using Afterpay, you have the options to return one or all of your items for a refund.
  • Customers are required to pay for their return shipping costs.
  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
  • It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
  • If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!